Date Published 06 January 2021
A clients story reposted with the permission of 'Lisa'.
Lisa just wanted it over.
The marital home was the finally 'asset' they'd fought over and the only winners in all this were the solicitors. The family home needed to be sold to pay for everything, but Lisa was frozen in a sea of stress and confusion.
She knew a buyer would see her children's heights drawn onto the kitchen door frame, she knew it needed painting over, but she just saw memories of her children growing over the years.
She knew the front room carpet was old and worn, but she kept seeing her two dogs lounging on the floor, kids surrounding them, with toys and chaos everywhere, all sharing the space yet having a great time.
She knew a buyer would hate the quirky kitchen island that made the room cramped and dated now, but Lisa saw a young and excited expectant mother with visions of whipping up a delicious home-cooked meals for her new family. She knew it was crazy, but she could smell the love and memories just looking at it.
On the valuation I could hear in her voice the pain of having to let go. I knew the nights she cried, of the fear of the future she felt, of the all consuming emotion and confusion divorce brings. I'd been there myself. I understood.
Lisa is all of us. Our homes are not a collection of bricks and mortar. Even the most analytical rocket scientists lose objectivity during the sale or purchase of a home — it's the place they live, raise a family, entertain friends and create memories.
This is why we believe empathy belongs at the heart of estate agency. Life experience plays a huge part in understanding our clients emotions, motivations and needs.
In this story, Lisa needed our guidance on exactly what she fixed and what she left alone. She leaned on us to get quotes and schedule workers. She seemed to steady during our calls that often started on a frantic note. But more than anything she needed support at one of the most challenging times in her life.
In an age of technology and algorithms, nothing can replace the human touch. Whatever your situation, we are to listen and help you achieve your outcome.
For a truly personal approach to the sale of your home 💚
